Attention!
Due to the COVID-19 outbreak we are no longer accepting or fulfilling NATIONAL orders for the time being.
If you are looking for New York City Grocery Delivery please click here.
Due to the COVID-19 outbreak we are no longer accepting or fulfilling NATIONAL orders for the time being.
If you are looking for New York City Grocery Delivery please click here.
Oh no! Some discounts only apply to subscription items so check your code to make sure that’s not the case. If it’s still not working, please email us at questions@farmtopeople.com with the code and the contents of your cart and we can help!
We can help! Please let us know ASAP at questions@farmtopeople.com what you would like to add to change and we will update it for you.
No worries! Just email us at questions@farmtopeople.com and we can take off the coupon amount from your existing order.
Oh no! Please send us an email at questions@farmtopeople.com with pictures if you have them and we’d be happy to help in any way we can.
Yes! We love vegetarians, vegans, people who eat gluten-free, paleo, and more! You can explore products that fall under those categories in our Shop menu.
Yes! While shipping internationally can be cost prohibitive, just send us an email at questions@farmtopeople.com with the items you are interested in and where the package is going and we can get a quote for you! Shipping to DPO and FPO addresses can ship with standard shipping without a quote.
No. We do not include pricing on any orders, just any note to you leave and the name of the product.
No. We cannot accept returns on any food products. We want you to enjoy your order but unfortunately, we cannot accept a return or process a refund unless the food was bad or damaged during shipment. Just send us an email at questions@farmtopeople.com and please send pictures if you are able! For items requiring two day shipping, we cannot replace or refund items that may not arrive in good condition if two day shipping was not selected and paid for.
We hate it when packages don't get to their intended recipients promptly! We send food packages "no signature required" so if our shipper can leave it somewhere safe, they will. If three unsuccessful delivery attempts have been made at the recipient's address, our shipper's policy is to return the package to us. If we are notified of a return package, we'll get in touch with you (if the order is a gift, we'll contact the person who bought the gift). If you want your order reshipped, we will contact you to process the payment for the additional shipping charge (up to $15), and to confirm the reshipment address. If you do not wish to have your package reshipped, we will refund your purchase, less the original shipping charge.
That depends on your delivery day! Your initial box is processed at checkout and you will receive it on the first instance of that day after our deadline (Friday at midnight). (For example, if you purchased a Monday Fresh Box on Sunday you will not receive your box the next day, but rather the following Monday.)
All changes must be in at Friday at midnight for the following week.
You can make changes by logging into your account and going to “Manage Subscription.” There you can edit your box type or delivery day, update billing and address information or skip a week’s box.
Charges are processed every Saturday for the following week, regardless of your selected delivery day.
Yes! Just to go the “Manage Subscription” Tab on your profile and click “Edit” under “My Subscriptions”. There you can change your box type and delivery day. Please keep in mind that we can only ship zip codes outside of Manhattan and Brooklyn on Tuesdays and Thursdays. If you are not in a Monday/Wednesday zip code and switch to Monday/Wednesday delivery, your account will be switched back to the following day.
Just log in to your profile and go to “Manage Subscriptions” on the left side you will see “Delivery Schedule.” There you will see all your upcoming charges and can skip/unskip them accordingly!
We can try our best! Please keep in mind that our boxes are all packed in the same facility so if you have a severe allergy to an item, it might be best to skip that week. If you really don’t like or are allergic to a certain vegetable, please write in and we’ll see what can do. You are also free to switch box types to avoid bread, red meat, fish, etc!
Each box contains enough food for 2 people for 2 meals, plus extra veggies or fruits for snacks, light meals or breakfasts over the week!
You can see the contents of the upcoming box and compare the different diets here.
Oh no! Sometimes when you’re working with small farms and producers things can take unexpected turns. Please let us know about any issues and we’d be happy to make things right. Just send us an email at questions@farmtopeople.com.
We’re sad to see you go! Just send us an email at questions@farmtopeople.com and we’ll cancel it for you right away.
You should receive a shipping confirmation email when your package has shipped. If you purchased a Tasting Box after the 10th of the month, you will be receiving the next month’s Tasting Box. (For example, if you purchased a tasting box any time from March 11th - April 10th, your first box will the April box).
We’re sad to see you go! Just send us an email at questions@farmtopeople.com and we’ll cancel it for you right away.
You can make changes by logging into your account and going to “Manage Subscription.” There you can edit your box type or delivery day, update billing and address information or skip a week’s box.
Unfortunately, we cannot at this time. While we hope to be able to in the future, we are a small team putting together a lot of Tasting Boxes and simply cannot customize boxes at this time. We do try to only include meat items every other month for any vegetarians, and it would only be one of the items in the box. It could make a great gift to your carnivore friends!
Each month’s tasting box is a curated collection of items falling under a certain theme. We typically include something sweet, something savory, something to cook with, and something to snack on in each box. We turn some of our favorite Tasting Boxes into gift collections, which you can see here.
Oh no! Some discounts only apply to marketplace items so check your code to make sure that’s not the case. If it’s still not working, please email us at questions@farmtopeople.com with the code and the contents of your cart and we can help!
We hate it when packages don't get to their intended recipients promptly! We send food packages "no signature required" so if our shipper can leave it somewhere safe, they will. If three unsuccessful delivery attempts have been made at the recipient's address, our shipper's policy is to return the package to us. If we are notified of a return package, we'll get in touch with you (if the order is a gift, we'll contact the person who bought the gift). If you want your order reshipped, we will contact you to process the payment for the additional shipping charge (up to $15), and to confirm the reshipment address. If you do not wish to have your package reshipped, we will refund your purchase, less the original shipping charge.
Send us an email at orders@farmtopeople.com and our sourcing team will get back to you if they are interested!
Send us an email at gifts@farmtopeople.com with your budget and any ideas you have and our team will get right back to you with some options! We also help with securing fresh items!
Send us an email at orders@farmtopeople.com with the items you’re interested in and our team will get back to you!
Still have questions? Email us questions@farmtopeople.com!
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